Returns

Last Updated: September 30, 2023

At VitalMends, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to understand your options.

1. Eligibility for Returns:

• We accept returns within [15] days of the purchase date.
• To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. It must also include any accessories, tags, or labels that were part of the original product.

2. Non-Returnable Items:

• Certain products are exempt from being returned, including:
  • Perishable goods, such as food or supplements.
  • Personal care items, including skincare and hygiene products.
  • Items marked as final sale.
• Any exceptions to this policy will be clearly stated on the product page.

3. Return Process:

• To initiate a return, please follow these steps:
  • Click here: https://vitalmends.org/pages/returns-made-easy.  If you have any issues you may contact our Customer Support at (804) 665-7538 
  • Pack the item(s) securely, including a copy of the original packing slip or order confirmation.
  • Clearly mark the Order# on the outside of the package.
  • Ship the return to the address to the address on this form.

4. Return Shipping:

• You will be responsible for paying the shipping costs for returning your item(s) unless you received the wrong item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received.

5. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [3] business days.
• Refunds may take some time to appear on your statement, depending on your financial institution.

6. Exchanges:

• If you wish to exchange an item for a different size or color, please contact our Customer Support team to arrange for an exchange.
• Exchanges are subject to product availability.

7. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately. We will work to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

8. Contact Us:

• If you have any questions or concerns about our return policy or the status of your return, please don't hesitate to contact our Customer Support team.

Disclaimer: This Return Policy is subject to change without prior notice. Please refer to the most recent version on our website for updates. Last updated on [9/30/2023].