Last Updated: September 30, 2023

Thank you for choosing VitalMends! We appreciate your trust in us to deliver high-quality products to your doorstep. This Shipping Policy outlines important information about the shipping process for your orders.

1. Order Processing Time:

  • Orders are typically processed within 1-2 business days after payment verification, except for weekends and holidays.
  • Customized or made-to-order items may have longer processing times, which will be clearly communicated in the product description.

2. Shipping Methods:

  • We offer several shipping methods, including standard shipping, expedited shipping, and overnight shipping, depending on your location and preferences.
  • The available shipping options will be displayed during the checkout process, along with estimated delivery times and costs.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of your order.
  • You can view the shipping costs during the checkout process before finalizing your purchase.
  • Orders above a certain order value may qualify for free standard shipping. Check our website for details on any ongoing promotions.

4. Delivery Timeframes:

  • Estimated delivery times will vary depending on your location, chosen shipping method, and the availability of the product.
  • Standard shipping typically takes between 3-7 business days within the continental United States. International shipping may take longer.
  • Expedited and overnight shipping options are available for faster delivery, but additional fees may apply.

5. Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status and progress of your shipment.
  • Note that tracking information may take up to 24 hours to become available after your order has been processed.

6. Shipping Restrictions:

  • Some products may have shipping restrictions due to their size, weight, or content. Any such restrictions will be clearly stated on the product page.
  • We currently only ship to addresses within the United States. We do not offer international shipping at this time.

7. Shipping Delays:

  • While we make every effort to ensure timely deliveries, unforeseen circumstances like weather conditions, holidays, or carrier delays may affect delivery times. We appreciate your understanding in such situations.

8. Lost or Damaged Items:

  • If your order is lost in transit or arrives damaged, please contact our Customer Support team within [2] days of receiving your order. We will work to resolve the issue promptly.

9. Returns Due to Shipping Issues:

  • If your order is returned to us due to incorrect or incomplete address information provided during the order process, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

10. Contact Us:

  • If you have any questions or concerns about your order's shipping status, please feel free to contact our Customer Support team. We are here to assist you.

Thank you for choosing VitalMends. We value your business and are committed to providing you with the best shopping experience possible. Your satisfaction is our priority.

Disclaimer: This Shipping Policy is subject to change without prior notice. Please refer to the most recent version on our website for updates. Last updated on 9/30/2023.

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